How do you make beer? Can I come see where it’s made?
Probably too complicated to explain fully here; why not come on a brewery tour and we’ll tell you everything? Tour vouchers are available to buy on our webshop here (although tours are currently suspended due to youknowwhat) - they run every Saturday at 1pm.
I love the artwork on your labels and keg badges. Who does it?
We’ve worked with local illustrator Nick Hamilton a.k.a. Hammo since Day 1. You can see more of his work on his website at thehammo.com - you can also buy prints and request commissions there too!
I really like beermats. Like, REALLY like them. Can I have some?
You can buy some! We sell them at a very reasonable price on our webshop here.
I want to buy some beer as a gift and add a message to my order - can I?
Yes! You can add a personalised gift message by clicking the box at checkout. Your nan is going to love Charlie Don’t Surf!
When will I get my webshop order?
LOCAL SAME DAY DELIVERY - we'll be with today if you placed your order before 2pm, tomorrow if not. Usually between 2pm and 6pm.
UK NEXT DAY DELIVERY - APC will deliver the next working day for orders placed before 2pm, the following working day for those placed after 2pm. You will receive a Shipping Update email with your tracking number once we've dispatched your order so you can check its progress here.
NON-MAINLAND 2-5 DAY DELIVERY - APC will deliver in, you guessed it, 2-5 working days. You will receive a Shipping Update email with your tracking number once we've dispatched your order so you can check its progress here.
Can I collect my order from brewery during the week?
Please drop email us at firstname.lastname@example.org if you want to collect your order outside of our weekend collection windows. Most of the time it’s fine to collect 9-5 Monday to Friday, we just need some notice to ensure the safety of both you and our staff. Normal collection windows are 12-2pm on Saturdays and Sundays.
Do you do international shipping?
We would love to! We're currently working out the details with our courier - watch this space!
My order has arrived damaged!
Aaarrggh we told them it was fragile; we’re so sorry! Please take some pictures and email them to email@example.com with details of which beers have been damaged and how many. We’ll get you some replacements out asap.
I’ve applied to have my NHS/Student/Industry Discount auto-applied on my account but it doesn’t appear at checkout.
Here are some tips to troubleshoot:
- Log out and log back in again
- Ensure you are logged in with the email address you signed up for discount with
- Click cart and then checkout
- Do not use Google Pay or Shopify Pay
- Try a different browser
This should work, but if it doesn’t, drop us an email at firstname.lastname@example.org and we’ll get you sorted.
When is *insert brilliant beer name here* back in stock?
We try our best to keep our Core range in stock at all times; occasionally due to ingredients and materials shortages/global pandemics this isn’t the case, but it won’t be too long before the beer is back available.
Our Alternates are only brewed a couple of times a year, so if you’ve just missed it, there’s a chance it won’t be back in the brew schedule for a while.
We’ll post when things are back on Twitter, Facebook and Instagram at @alphabetbrewing so give us a follow - you can also keep up to date with all things ABC by signing up to our mailing list here!
Most of our Specials are one-offs, and for that reason are likely long gone. We do occasionally bring these beers back from the dead but VERY rarely. Also, Hoi Polloi is kaput.
Can you send me some free beer so I can give it a 6/10 rating on my Instagram and share it with my 130 followers?
No, “SuperCraftyDudeReviews”. We won’t.